Help centre
Everything you need to know before, during and after your transfer.
Booking
How do I book?
Enter your airport, destination, date and number of passengers on the home page: the fixed price per vehicle appears at once. Choose the vehicle, enter your details, and send the request. We confirm your chauffeur within 2 hours by e‑mail.
Is the booking confirmed immediately?
No. You send a request and receive a confirmation e‑mail once a chauffeur is assigned, usually within 2 hours, day and night. Nothing is charged before that confirmation.
Can I book for someone else?
Yes. Enter the passenger's name for the name board and your own contact details; the confirmation goes to your e‑mail.
How far in advance should I book?
A few hours are enough for most airport transfers; for ski weekends, WEF week and public holidays, book a few days ahead. For a transfer within the next 2 hours, write to booking@gvaairport.com with the word URGENT in the subject.
Do you serve destinations that are not on the list?
Yes, anywhere in Switzerland and the neighbouring Alps. Use the contact form: you get a fixed price within 2 hours.
Prices and payment
What does the price include?
Everything: the vehicle and chauffeur, tolls, vignette, fuel, 60 minutes of waiting after landing, meet and greet with a name board, child seats. No supplement at night or on Sundays.
When and how do I pay?
Once your chauffeur is confirmed, you receive a secure Stripe payment link (card, Twint, Apple Pay, Google Pay) with the confirmation e‑mail. Companies can pay by 30‑day invoice.
Is there a charge if you cannot provide the transfer?
No. If we cannot find a chauffeur, you receive an e‑mail within 2 hours and nothing is charged.
Do I pay per person or per vehicle?
Per vehicle. The price is the same for one or four passengers in an E‑Class.
At the airport
Where does the chauffeur wait?
In the arrivals hall, at the exit of baggage reclaim, with a board showing your name: Terminal 1 at Geneva, Arrival 1 or 2 at Zurich, the Swiss or French exit at EuroAirport Basel, as you prefer.
What if my flight is delayed?
We track your flight number. The chauffeur adapts to the actual landing time, and 60 minutes of waiting are included after landing.
Can I be picked up in the French sector of Geneva Airport or EuroAirport?
Yes, tell us at booking. The price is the same; the chauffeur waits at the French exit.
Luggage, children, pets
How much luggage fits?
E‑Class: 3 suitcases. V‑Class: 7 suitcases and skis. S‑Class: 3 suitcases. Sprinter: 16 suitcases and skis. Tell us about bikes, golf bags or oversized items.
Do you provide child seats?
Yes, free of charge: infant seat, child seat or booster. Enter the ages at booking.
Can I travel with a pet?
Yes, in a carrier or on a blanket. Tell us at booking.
Changes and cancellation
Can I change the time or the address?
Yes, free of charge up to 24 hours before pick‑up, from the tracking page or by e‑mail with your reference. Later changes are handled whenever possible.
How do I cancel?
Free of charge up to 24 hours before pick‑up: from the tracking page or by replying to your confirmation e‑mail. If you had already paid, the refund is issued to the same card within a few days.
Where can I follow my chauffeur?
On the tracking page, with your booking reference: confirmation, chauffeur assigned, en route, on site, arrived.
Companies and partners
Do you offer corporate accounts?
Yes: one monthly grouped invoice, cost centres per ride, a history of all rides in the corporate area.
I run a hotel or an agency. How do we work together?
You book for your guests with our partner rate card, or we open a monthly invoice for you. No commission in either direction. See the partners page.